Report harmful content on social media
If you’re getting bullied, abused or receiving inappropriate contact from a stranger (grooming) on social media, you can report it to Netsafe here(external link).
If you see something on social media that isn’t OK – such as bullying or harassment – you should report it to the platform:
- Facebook: How to report on Facebook(external link)
- Google: How to report on Google(external link)
- Instagram: How to report(external link)
- Roblox: How to report rule violations(external link)
- Snapchat: How to report(external link)
- TikToK: How to report(external link)
- X: How to report(external link)
Report spam and scams
- Te Tari Taiwhenua Department of Internal Affairs (DIA)(external link) investigates spam and scams.
- You can report text spam for free by forwarding the spam message to 7726.
- You can report email spam by filling in the online form on the DIA website(external link).
- CERT NZ helps people who have been victims of a cyber security incident such as malware attacks or a scam website. You can report issues to them at cert.govt.nz/individuals/report-an-(external link)issue or call 0800 2378 69.
- If you have lost money in a scam or are getting threats from an online scam you should contact NZ Police as soon as possible at 105.police.govt.nz(external link).
Report terrorism or violent extremism
- If you are worried about how someone you know is acting (for example they are using websites or social media to promote terrorism and violent extremism), you should call 111.
- For non-urgent reports you can contact NZ Police at govt.nz(external link)or on the NZ Police App(external link), call 105 or visit your nearest Police station(external link). You can also make a report to the New Zealand Security Intelligence Service (NZSIS) anonymously using their online form(external link).
- Te Tari Taiwhenua Department of Internal Affairs (DIA) (external link)investigates individuals who collect and share terrorist and violent extremist content online and ensures illegal content is not available to the public. You can report objectionable material on the DIA website(external link).
Report online child sexual exploitation
- The Covert Online Investigation team is a specialist Police unit that protects children from online abuse. If you are concerned about illegal material online, see How to report a crime or incident(external link).
- Te Tari Taiwhenua Department of Internal Affairs (DIA)(external link) investigates complaints and prosecutes people who collect and distribute child abuse material online. You can report illegal material on the DIA website(external link).
- The NZ Customs Service investigates cross-border child sexual exploitation. You can report this crime type on customs.govt.nz/report(external link) or on 0800 WE PROTECT.