If you or someone you know is in immediate danger, call 111 now.
Report online child sexual exploitation
- The Covert Online Investigation team is a specialist Police unit that protects children from online abuse. If you are concerned about objectionable material online, see How to report a crime or incident(external link)(external link).
- Te Tari Taiwhenua Department of Internal Affairs Digital Child Exploitation Team(external link)(external link) investigates complaints and prosecutes people who collect and distribute child abuse material online. You can report objectionable material on our website(external link)(external link).
- The NZ Customs Service investigates cross-border child sexual exploitation. You can report this crime type on customs.govt.nz/report(external link)(external link) or on 0800 WE PROTECT.
Once these agencies receive your complaint or query, they will investigate and get in touch with the provider about the content in question.
Report terrorism or violent extremism
- If you are concerned about the behaviour or actions of someone you know (for example they are using websites or social media to promote terrorism and violent extremism), you should call 111.
- For non-urgent reports you can contact NZ Police at govt.nz(external link)(external link)or on the NZ Police App(external link)(external link), call 105 or visit your nearest Police station(external link)(external link). Alternatively you can make a report to the New Zealand Security Intelligence Service (NZSIS) anonymously using their online form(external link)(external link).
- Te Tari Taiwhenua Department of Internal Affairs Digital Violent Extremism Team(external link)(external link) investigates complaints and prosecutes people who collect and distribute terrorist and violent extremist content online and ensures objectionable (illegal) content is not available to the public. You can report objectionable material on our website(external link)(external link).
Once these agencies receive your complaint or query, they will investigate and get in touch with the provider about the content in question.
Report online harms
- Netsafe helps people and schools experiencing harmful communication(external link)(external link) online, including harassment, bullying, abuse, grooming and privacy breaches under the Harmful Digital Communications(external link)(external link) Act. If you see any harmful content online, you can report it on our website(external link)(external link).
- The Classification Office is legally responsible under the Classification Act(external link)(external link) for determining if a film, video or publication is illegal or banned in New Zealand. If you suspect or think the content should be illegal or banned, you can contact the Classification Office(external link)(external link).
How to report on social media platforms
- Facebook: How to report on Facebook(external link)(external link)
- Instagram: How to report on Instagram(external link)(external link)
- Google: Report inappropriate content(external link)(external link)
- Roblox: Parent resources(external link)(external link)
- Twitter: Report abusive behaviour(external link)(external link)
- Snapchat: Report a safety concern(external link)(external link)
- Telegram: Report illegal content(external link)(external link)
- TikTok: Report a problem(external link)
Report spam and scams
- Te Tari Taiwhenua Department of Internal Affairs Digital Messaging Team(external link)(external link) investigates complaints about spam and scams. You can report text spam for free by forwarding the spam message to 7726. You can report email spam by filling in the online form on our website(external link)(external link).
- You can also watch the videos below that provide a step-by-step guide on how to report spam or scam messages to 7726:
How to report a scam text message to 7726 - Apple device
How to report a scan text message to 7726 - Android device
- CERT NZ support individuals and schools who are affected by cyber security incidents such as malware attacks, business email compromise and scam websites. You can report issues to them at cert.govt.nz/individuals/report-an-(external link)(external link)issue or call 0800 2378 69.
- If you have lost money in a scan or are getting threats from an online scam you should contact NZ Police at 105.police.govt.nz(external link)(external link).
Once these agencies receive your complaint or query, they will investigate and get in touch with the provider about the content in question.